Refund policy

Last Updated: September 22, 2026

This Return & Refund Policy explains the return and refund procedures and the consumer rights applicable to purchases made through the Vincecamutoax online store.

1. Australian Consumer Law

Vincecamutoax is an Australian-based independent online retailer. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified under applicable law.

2. 30-Day Change-of-Mind Returns

In addition to your consumer rights under applicable law, Vincecamutoax accepts change-of-mind return requests made within 30 days after delivery.

For a change-of-mind return, items should generally be:

• Unused, unworn, and unwashed
• In their original condition
• Returned with original packaging, tags, or accessories

Items that have been worn, washed, altered, damaged after delivery, or otherwise returned in an unsuitable condition may not qualify for a change-of-mind return.

These conditions apply only to voluntary change-of-mind returns and do not limit or replace any consumer guarantee, right, or remedy available under applicable law.

3. How to Request a Return

Please contact Vincecamutoax before sending any return. We will provide the applicable return instructions and help ensure that the return can be properly identified and processed.

When contacting us about a return or refund request, please provide the following information:

• Your name
• Order number
• Item details
• Reason for the return or refund request
• Supporting photographs or other information that may help us assess the issue

Vincecamutoax will review the request and provide the applicable return or remedy instructions based on the circumstances of the request and applicable law.

4. Return Method and Address

Please contact Vincecamutoax before sending a return. Returns sent without prior contact may be difficult to identify or may delay the return process.

For approved change-of-mind returns, customers are encouraged to use a trackable return service where available and keep proof of shipment until the return and refund process has been completed.

Approved Return Address
23 Wirrah Street, Bayview Heights, QLD 4868, Australia

For faulty, damaged, incorrect, or otherwise non-conforming goods, please contact Vincecamutoax first so that we can provide the appropriate instructions based on the circumstances and applicable consumer rights.

5. Return Shipping Costs

For approved change-of-mind returns, the customer is responsible for return shipping costs.

If goods are confirmed to have a problem covered by applicable consumer guarantee rights, Vincecamutoax will provide the applicable remedy and handle or reimburse reasonable return shipping costs where required by applicable law.

Customers should keep receipts or other reasonable records of return shipping costs where reimbursement may apply.

6. Restocking Fee

Vincecamutoax does not charge a restocking fee for approved change-of-mind returns.

7. Refund Process and Timing

Where a refund is applicable, it will generally be issued to the original payment method used for the purchase, subject to applicable law and the circumstances of the return or claim.

For approved change-of-mind returns, once the returned item has been received and reviewed, Vincecamutoax generally processes the applicable refund within 1–3 business days.

After Vincecamutoax processes a refund, your bank, card issuer, or other payment provider may require additional processing time before the refunded amount appears in your account.

The time required for refunded funds to appear in your account is determined by the applicable financial institution or payment provider and is outside Vincecamutoax's control.

Nothing in this section limits any refund, replacement, repair, or other remedy available under applicable law.

8. Damaged, Incorrect, or Faulty Goods

If you receive goods that are damaged, incorrect, faulty, or otherwise do not meet applicable consumer guarantees, please contact Vincecamutoax as soon as reasonably practicable.

Please provide your order number, a description of the issue, and any supporting photographs or other information that may help us assess the matter.

Vincecamutoax will review the circumstances and provide the applicable remedy in accordance with applicable consumer rights and legal requirements.

Consumer guarantee claims are handled separately from voluntary change-of-mind returns and are not subject to conditions that apply only to change-of-mind returns.

9. Contact Information

If you have questions regarding returns, refunds, or consumer guarantee matters, please contact Vincecamutoax using the information below.

Store Name
Vincecamutoax

Website
https://www.vincecamutoax.shop/

Email
info@vincecamutoax.shop

Phone
+61 8 8391 4784

Business Address
23 Wirrah Street, Bayview Heights, QLD 4868, Australia

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CT
Saturday – Sunday: Closed